Privacy Policy

Our Commitment to Your Privacy

At 90bet, we take the privacy of our users seriously. This Privacy Policy outlines in clear, formal terms the types of information we collect from players registered on our platform, the purposes for which that information is used, and the safeguards we have put in place to keep your data secure. By accessing or using the 90bet platform — including our website, mobile experience, and any related services — you agree to the practices described in this document.

This policy applies to all individuals who visit, register, and interact with 90bet. We operate with a commitment to transparency and fairness, ensuring that you always know what data we hold about you and why. Our platform serves players across Bangladesh — including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and we handle all data in accordance with responsible data governance principles.

If you have any questions or concerns about this Privacy Policy or the way your data is handled, please contact our support team at the email address provided at the bottom of this page. We are committed to addressing your queries promptly and professionally.

What Information We Collect

To create and maintain your 90bet account and provide you with a safe, personalised betting experience, we collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national identification details required for KYC (Know Your Customer) verification.
• Contact information: email address, mobile phone number (essential for bKash, Nagad, and Rocket payment verification), and residential address.
• Financial information: deposit and withdrawal transaction records, payment method details (bKash wallet number, Nagad account, Upay ID, bank account references). We do not store full card numbers or CVV codes.
• Technical information: IP address, browser type and version, operating system, device identifiers, session duration, and pages visited on the 90bet platform.
• Behavioural information: gaming history, betting patterns, favourite game categories (such as cricket betting, live casino, or slots), and interaction logs — used solely for improving your experience and maintaining responsible gaming standards.

We collect information directly from you when you register, make a deposit, place a bet, or contact customer support. We also collect information automatically through cookies and similar tracking technologies when you navigate the 90bet platform.

How We Use Your Information

The personal data we collect is used exclusively for legitimate, clearly defined operational and regulatory purposes. Specifically, 90bet uses your information to:

• Create, verify, and manage your player account, including the mandatory KYC identity verification process required for all accounts on the platform.
• Process and confirm deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels, and to ensure that funds are delivered to the correct account.
• Provide responsive, English-language customer support — including live chat, email assistance, and account dispute resolution — when you contact the 90bet support team.
• Send you important account notifications, security alerts, and transactional updates directly related to your activity on the platform. We do not send promotional emails unless you have explicitly opted in.
• Monitor platform activity for fraud prevention, anti-money-laundering (AML) compliance, and responsible gaming obligations — including detecting patterns that may indicate problem gambling behaviour and applying appropriate safeguards.

Data Sharing and Disclosure

90bet does not sell, trade, or rent your personal information to third parties for commercial or marketing purposes. This is an absolute commitment with no exceptions.

We may share data with trusted third parties only in the following strictly limited circumstances:

• Payment processors and banking partners (such as bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, and Islami Bank) strictly for the purpose of processing your financial transactions.
• Identity verification and KYC service providers who assist us in confirming player identities as part of our standard onboarding and compliance process.
• Legal and regulatory authorities, where we are required by law to disclose information in response to a lawful request, court order, or to protect the rights, safety, and integrity of our platform and its users.

Cookies and Tracking Technologies

90bet uses cookies — small text files stored on your device — to maintain session continuity, remember your preferences, and gather anonymised analytics data that helps us improve platform performance. Cookies used on this platform fall into three categories: essential cookies (required for the site to function correctly), performance cookies (used to analyse user behaviour in an anonymised form), and functional cookies (which remember your language and display preferences).

You may disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the 90bet platform, including login sessions and payment flows. We do not use cookies to serve targeted advertising.

Data Retention

90bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. For active accounts, personal and transactional data is retained for the duration of the account's activity. For closed or inactive accounts, data is typically retained for a period of up to five (5) years to satisfy AML compliance requirements, financial audit obligations, and potential dispute resolution needs.

After the applicable retention period expires, personal data is securely and permanently deleted or anonymised so that it can no longer be associated with any individual account holder. You may request early deletion of your data subject to legal retention requirements by contacting our support team.

Your Rights Regarding Your Personal Data

As a registered user of the 90bet platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team with your registered email address and a description of your request:

• Right of access: You may request a copy of all personal data we hold about you at any time.
• Right of rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: Subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purpose it was collected.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or in cases where processing is based on our legitimate interests.

We will respond to all valid data rights requests within a reasonable timeframe, and no later than 30 days from receipt of your request. Please note that certain requests may be declined where they conflict with mandatory legal or regulatory retention requirements.

Security of Your Data

90bet employs a multi-layered approach to data security. All data transmitted between your device and the 90bet platform is protected using SSL (Secure Socket Layer) encryption. Our servers are hosted in secure, access-controlled data centres. Access to user personal data within our organisation is restricted on a strict need-to-know basis, and all staff members who handle data undergo regular training on data protection and security best practices.

While we implement robust technical and organisational security measures, no digital system can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights or freedoms, we will notify affected users promptly and take all reasonable steps to contain and remediate the incident.

Third-Party Links

The 90bet platform may occasionally reference or display content associated with third-party service providers, game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), or payment partners. This Privacy Policy does not extend to the data practices of these third parties. We encourage you to review the privacy policies of any third-party providers with whom you interact independently of the 90bet platform.

Age Restriction and Children's Privacy

The 90bet platform is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on our platform, please notify us immediately via the contact email below so that we can act without delay.

Changes to This Privacy Policy

90bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of the 90bet platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or formal requests relating to this Privacy Policy or the handling of your personal data on the 90bet platform, please do not hesitate to reach out to our dedicated support team. We are available to assist you at any time and will respond to all enquiries within a reasonable period.

Email: [email protected] — Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.